by Anke Pedersen
"Procurement of travel services" – since time immemorial, this has been how the function of travel management (TM) was described. The greater the costs saved, the more valuable its role in the company was. However, TMCs and providers like HRS have long since been carrying out procurement and more, and doing it equally professionally, if not more so. So will TM still be required in the future?
by Amon Cohen
Air France-KLM has scrapped surcharges on flights within Europe and reduced them on long-haul routes that don't cross the Atlantic Ocean. Instead, it has integrated the price element into the total ticket price.
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Text: Anke Pedersen
The savings potential in direct travel costs has been pretty much exhausted. However, it is a totally different story when it comes to the indirect costs, the process costs. There are still countless hidden treasures waiting to be unearthed here. But: How can success be measured with respect to process optimisation? Travel management has only just begun to tackle this question.
von Elizabeth West
Lufthansa Group announced a new distribution strategy on Tuesday that de-emphasizes the global distribution channel in favor of direct bookings on its online consumer portals and its new travel agent portal. Beginning Sept. 1, Lufthansa will impose a €16 booking fee on tickets purchased through GDSs.
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Travel management purchasing has changed. Dynamic flight and hotel prices set the tone nowadays. Travel managers and service providers are increasingly dispensing with the annual negotiating rituals. Opinions are divided on whether contracts make any sense at all anymore.
by Anke Pedersen
The role of the travel manager is changing faster than some people might like. For where increasing complexity requires the adoption of strategic overall responsibility, there is no longer any room for operational activities like purchasing travel services. However, letting go – outsourcing – is still frequently difficult, particularly in this area.